Shipping Policy

At NutMil, we take pride in delivering handpicked, 100% natural dry fruits and nuts fresh to your doorstep. Since we currently serve Kozhikode city through our own in-house delivery team (we do not use third-party courier partners), we're able to offer fast, same-day delivery within our service area. Please read the details below.

1. Delivery Area

We currently deliver only within Kozhikode city. If your delivery address falls outside our serviceable pin codes, this will be indicated at checkout, and unfortunately we won't be able to process the order at this time. We're working on expanding our delivery radius — follow us on Instagram for updates.

2. Delivery Charges

Within 3 km of our store (MK Tower, E Kallai Rd, Chalappuram, Kozhikode): Free delivery.
Beyond 3 km (within Kozhikode city limits): A delivery charge of ₹[insert amount] applies, calculated automatically at checkout based on your delivery address.

3. Delivery Time

All orders are delivered the same day, provided they are placed within our daily order cut-off time of [insert cut-off time, e.g. 4:00 PM].
Orders placed after the cut-off time will be delivered the next day.
Delivery is carried out by our own team, Monday to Saturday (excluding Sundays and public holidays).
During festive seasons or high-demand periods, delivery may take slightly longer. We'll keep you informed if this happens.

4. Order Processing

Once your order is placed, it is handpicked, quality-checked, and packed with care before being handed to our delivery team. You will receive a confirmation call or WhatsApp message once your order is out for delivery.

5. Order Tracking

Since deliveries are handled in-house, you can track your order status by contacting us directly on WhatsApp or phone. We'll keep you updated on the expected delivery time for your order.

6. Failed Delivery Attempts

Please ensure someone is available at the delivery address to receive the order. If our delivery executive is unable to reach you or deliver the package due to an incorrect address, unavailability, or unreachable phone number, we will attempt to contact you to reschedule. Repeated failed attempts may result in the order being cancelled, with delivery charges (if any) non-refundable.

7. Damaged or Incorrect Items

We package all our products carefully to preserve freshness and quality. If you receive a damaged, spoiled, or incorrect item, please contact us within 24 hours of delivery at +91 94470 62780 or nutmil2@gmail.com, along with a photo of the item, so we can resolve it quickly.

8. Bulk & Wholesale Orders

For bulk, wholesale, or corporate gifting orders, delivery timelines and charges may vary depending on quantity and location. Please reach out to us on WhatsApp to discuss your requirements.

9. Contact Us

If you have any questions about your delivery, feel free to reach out:

Address: MK Tower, E Kallai Rd, Chalappuram, Kozhikode, Kerala 673002
Phone/WhatsApp: +91 94470 62780
Email: nutmil2@gmail.com